Shipping policy

Thank you for shopping with Rx Supply Co. Below is our shipping policy to ensure you have a clear understanding of how we handle orders and deliveries.

1. Order Processing Time

• Orders are typically processed within 3-5 business days after payment is received.

• Processing times may vary during holidays, sales, or other peak periods.

2. Shipping Options and Delivery Times

• We offer a variety of shipping methods through third-party shipping carriers, including but not limited to USPS, FedEx, DHL, UPS

• Estimated delivery times are provided during checkout but are subject to the carrier’s availability and schedule.

3. Responsibility After Shipment

Once your package has been handed over to the third-party shipping carrier, Rx Supply Co is no longer responsible for the package. This includes:

• Delays: Shipping times are estimates and may vary due to carrier delays or unforeseen circumstances.

• Lost or Stolen Packages: If your package is marked as delivered by the carrier but is not received, please contact the carrier directly for assistance.

• Damaged Packages: We recommend filing a claim with the carrier if your package arrives damaged.

4. Tracking Information

• A tracking number will be provided via email once your order has shipped. You can use this number to monitor the status of your delivery.

• [Brand Name] is not responsible for inaccuracies or delays in tracking updates from the shipping carrier.

5. Incorrect Shipping Information

• Please double-check your shipping address before placing an order.

• Rx Supply Co is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

• If an address error is identified after placing your order, contact us immediately at (info@rxsupply.co). We will do our best to assist, but changes may not be possible once the order has shipped.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal by the recipient, or other reasons deemed undeliverable by the carrier:

• The customer will be responsible for any re-shipping fees.

• Refunds for undeliverable packages will exclude original shipping costs.

7. International Shipping

• Customers are responsible for any customs fees, duties, or taxes required by their country for imported goods.

• Delivery times for international shipments may vary significantly due to customs processes.

8. What to Do If Issues Arise

If you experience problems with your shipment:

• Contact the carrier directly using the tracking number provided.

• If you need further assistance, please reach out to us at info@rxsupply.co, and we will do our best to guide you through the resolution process.

9. No Liability After Hand-Off

By placing an order with Rx Supply Co, you agree that once a package is handed over to the shipping carrier, Rx Supply Co is not liable for lost, stolen, delayed, or damaged packages.

Contact Information

For questions about this shipping policy, please contact us:

• Email: info@rxsupply.co

 

We appreciate your understanding and support as we work to provide a seamless shopping experience.